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Procurement of consultancy services to undertake customer satisfaction survey in the energy sector

Publication date: 30 December 2020

Submission date: 21 January 2021

Category: Consultancy

Country: Kenya

Entity: World Bank

Description: The Government of Kenya through the Ministry of Energy has received financing from the International Development Association (IDA) to support the Kenya Electricity Modernization Project (KEMP), and intends to apply part of the proceeds to carry out a study on the level of customer satisfaction in the electricity sector in Kenya to support best regulatory practices in the power sector in Kenya.

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