Publishing date: 1 June 2023
Location: Rwanda
Description: This opportunity directly reflects on ENGIE Energy Access (EEA’s) focus on Exceptional Customer Experience. One of EEA’s core values is customer centricity and this role combines the improvement of customer service and support functions within the country as well as advocacy for the customer, by ensuring that customers are put first in business decion-making. Exceptional Customer Experience Standards should be observed at all touchpoints and across customer engagement channels.
The Head of Customer Experience (CX) will lead, develop and grow their own CX team to achieve their vision, and will work closely with the other department leads and the Global Customer Experience Team and will report directly to the Country Director.
