Publishing date: 11 January 2021
Location: Kigali, Rwanda
Description:
- Dealing with a range of customers around the world to help them resolve IT related issues;
- Developing processes, tools and documentation to improve the customer experience;
- Troubleshooting issues and working with the development team in London to resolve these;
- Identifying emerging trends of technical issues and managing the mitigation of these;
- Prioritise and categorise issues efficiently according to its severity level;
- Responding to all incoming issues within company SLAs always keeping them up-to-date;
- Supporting BBOXX software platforms.
